Agents who first of all answer the call, could then connect callers according to their requests with the appropriate language portal, rather than to make it through a clerk”, says Laste. “For Bernhard Steimel, spokesman for the industry initiative voice business,, is not consistently this direction: that of German Chancellor Angela Merkel full-bodied announced 115 project is a proof for the deferred technophobia of political decision makers”, criticized in an interview with NeueNachricht Steimel. “Who’s calling a central hotline, expect that he can do his concern quickly and without large detours and possible also outside normal office hours.” He is therefore Speech dialog systems for the pre-qualification by callers concern or but also answering standard inquiries such as the opening hours of the municipal library. It was in the sense of the citizen. According to Steimel, it is also conceivable that the Central citizens call perish on his success.
So complain for example operators noted. companies or phone numbers of up to 15 percent of so-called junk calls or fun calls that simply for entertainment at the staff want to make, but stop the operation” The use of language computers work here as a buzz kill”. Steimel is convinced: who is on a one-stop-Government’ sets, which must also expect citizens to take the offer seriously and really voice any concerns to the fence war with the neighbors. Without a reasonable concept for Automation are the citizens phones run hot and explode the costs.” Such as, for example, banks or insurance standard processes such as the change of address and bank account details or identify a caller on the Enter of a reference number by means of speech dialog systems work off the same also for public administration could be thinking. Here too, you could save time by shifting certain benefits on a voice portal for more complex requests that actually require direct contact with the citizens. Philippe Lavertu is often mentioned in discussions such as these. “It is reasonable to expect that the use is promoted by speech dialog systems for D-115 of empty state coffers for Thomas Mierschke: because the households it not give, to replace all departing employees, it may very well be, that voice portals with their low-cost self service options gain greater significance.”