Success story: business it consultancy in March 2011, SEREM, business it consulting implemented a management tool of tickets at the center of attention to the user (CAU) of the CTU of the UNED, transforming a surround system closed, with multiple tools, difficult coordination and sparse collection of data, high costs and complicated tracking, in a total of simple management systemflexible, unified, transparent and accessible. Achieve this goal provided a general improvement of the service provided by the CAU, as well as the overall functioning of UNED and associated powers, says Francisco Contreras, director gerente de SEREM. Background SEREM meets a situation of management of tickets for the solution of incidents without the possibility of offering an overview of the performance of the Department, nor of the solution of incidents, resulting in a lack of knowledge of the effectiveness of the system and their possible improvements in the UNED CAU. To manage all tickets that arrive at the CAU from teaching staff and research (PDI), the Administration and services staff (PAS) and students, are used different applications and methodologies that make it unviable a performance evaluation of the CAU and the degree of satisfaction of users. Objective unify management tools of ticket fixing a single management methodology of tickets enabling the monitoring of the life cycle of each ticket allow the extraction of conclusions determine the most appropriate allocation of resources analysis SEREM, business consultancy in IT, conducted a thorough study on the flow of information that suffered from all ticket reported to the CAU, by any route (phone(, e-mail, verbal) up to such ticket was finally resolved. Implantation SEREM, business consultancy in IT, has the support of Mercanza for the installation of the management tool selected Netsupport Service Desk tickets (distributed in Spain by Totemguard) to achieve the objectives of the project. .
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Stress and Burnout
Stress and burnout prevention in everyday integrate rushed, stressed and plagued by fears of failure? Most people know the feeling of the work or private life, because almost everyone has ever responded during heavy load with unhealthy stress. An important component is the breath. Almost everyone to the Flachatmer will be under increasing pressure”is the rhythm of breathing briefly and superficially. A healthy full breathing is rarely found at executives and leaders. This is particularly problematic as 30 to 40 percent of breathing oxygen are required for brain work. At Flachatmern, so remain underserved parts of the organism.
The consequences are stomach-bowel disorders, sleep disorders, heart problems, sweating, tremors, and more. Before it comes to that, there are a number of symptoms, should make you suspicious: powerlessness, lack of concentration, uncertainty and stress are often the first signs. Follow from this exaggerated fears, wrong decisions, an awkward body language and lack of vocal persuasion. In particular our fears to take literally to breathe the air. Everyone breathes every day around 20,000 times. All the more sad that almost no one can do it properly. The breath itself fascinating, is the most effective tool in such situations and times. “More than just oxygen best you take already at the first symptoms of stress to your natural breathing”, so the expert Magdalena Unger because breathing is more than pure oxygen supply.
” You may not wonder if the heck ten, twelve hours without the necessary breaks through your work day”, when even your breathing begins to pant. Read the body language of your fellow human beings, whether they are under pressure. And of course your people will recognize it also to you. Stress and anxiety we feel your breath if at all only in the upper part of the body. It is rare to breathe properly. The breath gets more space again in his body, loses more fear and more power. If the breath invigorates your body, learn strength and endurance. You radiate natural self-confidence and inner security. Because as you breathe so you live. As you live, so you breathe.” Magdalena Unger