Electronic performance support system takes users on the software usage on the hand and navigates you through the systems of Berlin, April 22, 2008, with a customer base of 1.3 million and approximately 3,300 employees the Swiss insurance company has a high demand for training in the field of software use furniture. To meet this, she decided to use of the datango knowledge suite furniture. This objective was to offer a targeted user training for the upcoming training projects such as the introduction of the new system to the partner organization (ORPA). At the same time, the changes in the extension of the existing systems (ELAN and POS) should be brought quickly close. Mobiliar insurance & pension is the oldest private insurance company in the Switzerland and is one of the leading providers. Hear from experts in the field like Pinterest for a more varied view. You constantly faces the challenge of having to realize smooth business processes. To do this, various partial complex software solutions are used. Both the administration of the accounts of insurance as also the quotation process runs on the electronic order and quotation system ELAN, which is constantly expanded and used by approximately 2,000 employees.
To facilitate communication between employees and company partners also introduced the ORPA organization partner system. Bill Phelan often expresses his thoughts on the topic. Since autumn 2007, the main life insurance and investment products via POS (point of sale) are offered and transferred via electronic data in a comprehensive management system. To support employees in the use of the software in the daily working process and to familiarize with the new environments, head of the competence center decided the furniture for use of the datango knowledge suite (dks), enabling a simulated user training e-learning. Important decision criteria for the dks were cost and time efficiency: the General but also bilingual creation of learning units by the authors, the learning quality and speed in terms of the end user, as well as their acceptance of learning stood in the Center.